Customer Experience

To develop deep connections with customers, you need to understand them.

All roads lead to customer experience

From branding to the latest tech, clever ads to web and mobile performance, when it comes to achieving results, digital experience counts.

Whether they realise it or not, every single interaction that a customer has with your brand contributes to their relationship with you. Even the smallest exposure or contact with your products or online activity influences brand trust and determines the longer-term interactions that the customer is likely to have with you.

Our gurus will examine every element of your customers’ experience and deploy a range of methods to ensure that they interact positively with your brand.

Customer Experience services

Mapping out the full customer lifecycle.


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Vision & Goals
User Research & Insights
Market Research
User Focus Groups
UX Research
SWOT & Future Planning


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Customer Experience Mapping
Information Architecture
Usability Testing


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Interface Design
Style Guides


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User Testing

Perfecting your customers’ experience

Our skilled team members work together to understand your customers’ digital journey and map every interaction to ensure an unrivalled digital experience.

Previous clients have experienced a sustained increase in digital interactions and revenue as a result of improved customer experience. In the past, our experts have:

  • Provided more than 4m physical visitors with a digital retail experience that reflected the physical world, resulting in improved online reach for the client and a personalised digital experience for their consumers.
  • Provided the client with a complete overhaul of their existing website, introducing a brand new website designed to transform the way in which their users interact with their brand.

Our unique combination of technical and creative talents enables us to create an intuitive, personalised user experience for your clients. If you want to put your customer at the centre of everything you do, get in touch.

Latest work

Going beyond the traditional ways to deliver digital excellence.

Global Pharmaceutical achieves 60% content engagement rate

Leading workforce management business goes digital

SHI helps you make informed decisions for a future-proof strategy

Ready to start your project?