Customer Experience

To develop deep connections with customers, you need to understand them.

All digital roads lead to customer experience

From branding to the latest tech, clever ads to web and mobile performance, when it comes to achieving results, digital experience counts.

Whether they realise it or not, every single interaction that a customer has with your brand contributes to their relationship with you. Even the smallest exposure or contact with your products or online activity influences brand trust and determines the longer-term interactions that the customer is likely to have with you.

Our gurus will examine every element of your customers’ experience and deploy a range of methods to ensure that they interact positively with your brand.

Our solutions

Mapping out the full customer lifecycle.

Once our experts have gained a deeper understanding of your customers’ interactions with your brand, we will be able to recommend and implement strategies to get the best results.

Delivering customer-centric experience

A strong framework, a wealth of expertise and a structured yet flexible approach enables our gurus to map your customers’ journey with your brand and ensure that every step of the way is positive and meaningful.

How we do it: delivering a frictionless customer experience
Discover: Before mapping out your customer journey, we need to know where we are, and where we need to go. During the first phase, we will define your vision and goals and look at what we need to do to get there.

Deliver: As always, our delivery phase involves a complex network of activities. In this case, these activities include ideation and prototyping. During the ideation phase, we create wireframes and sketch out the finer details of your customers’ journey. Of course, we want your customers to enjoy their view along the way. Prototyping will help us to iron out any potential glitches to create a positive experience.

Implement and impact: The process doesn’t stop at implementation; through development, analysis and user testing we continue to ideate, test and reiterate to ensure that each customer journey is effective.


Perfecting your customers’ experience

Our skilled team members work together to understand your customers’ digital journey and map every interaction to ensure an unrivalled digital experience.

Previous clients have experienced a sustained increase in digital interactions and revenue as a result of improved customer experience. In the past, our experts have:

  • Provided more than 4m physical visitors with a digital retail experience that reflected the physical world, resulting in improved online reach for the client and a personalised digital experience for their consumers.
  • Provided the client with a complete overhaul of their existing website, introducing a brand new website designed to transform the way in which their users interact with their brand.

Our unique combination of technical and creative talents enables us to create an intuitive, personalised user experience for your clients. If you want to put your customer at the centre of everything you do, get in touch.

Our services

  • User Research & Insights
  • User Focus Groups
  • Customer Experience Mapping
  • UX/UI Reviews
  • SWOT & Future Planning
  • Wireframing & Prototyping
  • Usability Testing

Recent projects

Global Pharmaceutical achieves 60% content engagement rate

Leading workforce management business goes digital

SHI helps you make informed decisions for a future-proof strategy

Ready to start your project?