Customer Experience
To develop deep connections with customers, you need to understand them.
All roads lead to customer experience
From branding to the latest tech, clever ads to web and mobile performance, when it comes to achieving results, digital experience counts.
Whether they realise it or not, every single interaction that a customer has with your brand contributes to their relationship with you. Even the smallest exposure or contact with your products or online activity influences brand trust and determines the longer-term interactions that the customer is likely to have with you.
Our gurus will examine every element of your customers’ experience and deploy a range of methods to ensure that they interact positively with your brand.
Customer Experience services
Mapping out the full customer lifecycle.
Discovery
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Vision & Goals
User Research & Insights
Market Research
User Focus Groups
UX Research
SWOT & Future Planning
Ideation
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Customer Experience Mapping
Wireframes
Information Architecture
Sketching
Usability Testing
Prototyping
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Interface Design
Animations
Interactions
Style Guides
Validation
Implementation
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Development
Deploy
User Testing
Measure
Optimise
Perfecting your customers’ experience
Our skilled team members work together to understand your customers’ digital journey and map every interaction to ensure an unrivalled digital experience.
Previous clients have experienced a sustained increase in digital interactions and revenue as a result of improved customer experience. In the past, our experts have:
- Provided more than 4m physical visitors with a digital retail experience that reflected the physical world, resulting in improved online reach for the client and a personalised digital experience for their consumers.
- Provided the client with a complete overhaul of their existing website, introducing a brand new website designed to transform the way in which their users interact with their brand.
Our unique combination of technical and creative talents enables us to create an intuitive, personalised user experience for your clients. If you want to put your customer at the centre of everything you do, get in touch.
Latest work
Going beyond the traditional ways to deliver digital excellence.
Global Pharmaceutical achieves 60% content engagement rate
Leading workforce management business goes digital
SHI helps you make informed decisions for a future-proof strategy
Ready to start your project?
